Refund policy
Returns
We accept returns within 30 days of receiving your item. To qualify, items must be new, unworn, unused, with all original tags attached and returned in their original packaging. Proof of purchase is required.
To initiate a return, contact us at hello@blackvoyage.com. Once your request is approved, we will provide return instructions. We reserve the right to deny a return that does not meet these conditions.
Customers are responsible for all return shipping costs, unless the order included Shipping Protection (see below).
A 10% restocking fee applies to all standard returns and is waived only for orders with Shipping Protection.
How Refunds Are Calculated
Refunds are calculated in this order:
- Start with the item's original price.
- Free-shipping requalification charge: if your order originally qualified for free shipping (orders over $200) and your return drops the remaining order value below that threshold, we deduct a flat $15 fee to help offset the shipping cost. This is a partial recovery — our actual cost to ship your order is typically higher than this amount — not a full pass-through or a penalty. This does not apply to orders with Shipping Protection.
- 10% restocking fee: applied to the balance remaining after step 2, not to the item's original price.
Worked example — a $250 order (two $125 items), returning one item and dropping below the $200 free-shipping threshold:
| Step | Amount |
|---|---|
| Item price | $125.00 |
| Less: shipping requalification fee | –$15.00 |
| Subtotal | $110.00 |
| Less: 10% restocking fee (on subtotal) | –$11.00 |
| Refund total | $99.00 |
Your original outbound shipping charge — the amount you paid at checkout to have your order shipped to you — is never refunded, with or without Shipping Protection, except where the return is due to our error (see "Damaged, Defective, or Incorrect Items"). This is separate from the free-shipping requalification charge in step 2 above, which follows the Shipping Protection exemption described in that section.
Shipping Protection & Free Returns
Shipping Protection is an optional add-on available at checkout that provides coverage against eligible shipping damage, loss, or theft, and includes enhanced return benefits.
If your order included Shipping Protection:
- We provide a free prepaid return shipping label.
- The 10% restocking fee is waived.
- The free-shipping requalification charge does not apply, regardless of the remaining order value.
The Shipping Protection fee is non-refundable once the order has shipped, as coverage has already taken effect. If the order is cancelled before shipment, the fee is refunded in full.
Shipping Protection does not change how discount codes or bundle/promotional pricing are recalculated on a return — those rules still apply in full. Claims for shipping loss, theft, or damage are subject to Shipping Protection's own terms and eligibility requirements, and are evaluated independently of this policy.
Discount Codes, Bundles & Promotional Offers
If your order used a discount code, the discount is split proportionally across items based on their original prices. Returning an item refunds that item's price minus its share of the discount.
If your order included a bundle or quantity promotion (a special price and/or free gift available only when specific items are purchased together), returning an item required for that bundle reverses the promotion. The item(s) you keep are refunded or charged based on their regular standalone price, not the promotional price. Any free gift included in the bundle must be returned along with the qualifying item, or its stated retail value will be deducted from your refund.
These recalculations are independent of, and in addition to, the free-shipping requalification charge described above where both apply to the same order.
Damaged, Defective, or Incorrect Items
Inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect, notify us within 7 days of delivery and include your order number and clear photos of the issue. Claims submitted after this window may not be honored, except where required by applicable law.
If we confirm the item is damaged, defective, or incorrect, we will arrange a replacement or refund at no cost to you, including waiving return shipping and the restocking fee.
Lost or Delayed Shipments
Black Voyage is not responsible for packages lost in transit or delayed by the shipping carrier or customs authorities. If a shipment appears lost, contact us and we will assist with a carrier investigation as a courtesy. Any resolution is entirely at the carrier's discretion and subject to its investigation outcome; a replacement or refund is not guaranteed and will not be issued while an investigation is pending.
Orders with Shipping Protection are handled separately under that program's own terms.
Lost or Stolen Packages After Delivery
Once carrier tracking confirms delivery, Black Voyage is not liable for the package and will not issue a refund or replacement, regardless of the circumstances — including theft. This is final. Upon request, we can provide proof of delivery and carrier documentation for your own records or use, including with local authorities or your carrier.
Orders with Shipping Protection may be eligible for coverage under that program's separate terms and are the only exception to this policy.
International Orders & Customs Duties
Customers are responsible for all customs duties, taxes, and import fees imposed by their destination country.
If a shipment is refused due to unpaid customs charges and returned to us, the original outbound shipping cost and any return shipping or handling fees we incur will be deducted from the refund.
Exceptions & Non-Returnable Items
We do not accept returns on:
- Personalized or customized products
- Gift cards
- Sale or clearance items marked as final sale
- Items that have been used, worn, damaged, altered, or are missing original packaging or components
If you are unsure whether an item qualifies for return, contact us at hello@blackvoyage.com before sending it back.
European Union — 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may cancel or return their purchase within 14 days of delivery without providing a reason, as required by applicable law.
Returned items must be unused, in original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds are issued after we receive and inspect the returned item.
Refunds
After we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 10 business days. Processing times beyond that point depend on your bank or payment provider and are outside our control.
Questions
For questions regarding returns or order issues, contact us at hello@blackvoyage.com.